SHIPPING FAQ

Vincent’s knows your life is hectic, but we’re here to help! Ordering online is easy, fast and fresh. You can be sure that any meat you order will arrive as if you had picked it up yourself. Why don’t we ship frozen like other online shops? Easy! Once meat starts to freeze, the water contained within it starts crystallizing. These ice crystals have long, sharp edges that literally tear your meat apart. Upon thawing, the once firm, flavorful and attractive steak is now mushy, bland and deformed. At Vincent’s, your purchase is made to order the same day it ships out.

1What does expedite mean?

If you need your order sooner than the next available delivery date, you can force your order to ship out ASAP by checking "Expedite". *Please note that you still need to select a shipping method. Expediting your order simply tells us to ship it out ASAP, regardless of what delivery date is on your order.* For example, if you need your order by the 25th but the next available delivery date isn't until the 30th, you can expedite your order to ship out with our next FedEx pickup.

2Due to Covid-19, are you guys still accepting orders?

Since we're an essential business, we are still processing orders as normal. Due to the increase demand, you may run into delays, however, we are working around the clock to fulfill your orders and processing them in the order in which they were received. If your order experiences any delays at all, we will notify you!

3I selected Overnight Shipping, but my delivery date is still set to a few days from now. Why?

Your shipping speed does not change our processing time, which can be anywhere from 1 to 5 business days. The delivery date chosen at checkout accurately reflects when to expect your package (unless you've chosen to expedite it). We do not process your order until the day it ships out.

4Free Delivery?

Because our store is located on Arthur Ave. in the Bronx, we offer free delivery (on orders over $50) to The Bronx, Westchester County NY, and Manhattan. **Our current "Free Shipping" promotion applies to orders over $200, whose shipping address is within Zone 2 (Fedex Ground) on the Shipping Map** Please note that you must click the shipping option titled "Free Shipping" in order to receive the promotion.

5What days do you deliver?

Online orders can be delivered Tuesday through Saturday.

6Can I place an order for store pickup?

Yes, you can place an order for store pickup by choosing the option "Store Pickup" in the Delivery Options at Checkout. Please make sure to fill out all the required information before choosing a delivery method.

7How is my order packaged?

Since the meat is shipped fresh, each product is individually vacuum sealed, unless where specified (ex. Pack of 2). Your order is then placed in an thermal insulator that is curb side recyclable. Finally, gel packs are placed inside the box to keep your order fresh for up to 48 hours, without freezing the product. The gel packs are reusable, so make sure to throw them in your freezer so you can use them again!

8How long will my order stay fresh?

When refrigerated in the original vacuum sealed package, your fresh meat products will be safe for consumption for up to 6 days from your delivery date. When products are frozen after delivery in their original vacuum sealed package, it will remain palatable for up to 14 days. Of course, you can freeze it for however long you'd like, we just cannot guarantee the quality will be as top notch as when you first received it.

9How do I track my order?

When your order ships, you’ll receive a shipping confirmation email which will include your FedEx tracking number. In the event that you do not receive this email, please login to your Vincent’s account and ensure your correct email is in our system. Vincent’s is partnered with PeriShip, a service exclusive to FedEx, that specializes in the management of perishable shipments. Once your order leaves our shop, PeriShip will manage your shipment and keep you informed of any issues or changes. For any further concerns about shipping, you should contact Periship directly at (866) 928-6428.

10What happens if my package is delivered with no one home?

We ship all our packages with a signature release, which means that FedEx will leave your package without someone having to sign for it. All orders will be packed to withstand 48 hours of unrefrigerated shipping.

11Why is shipping so expensive?

Because we have a cold perishable product, we have to give special care to maintain safety and quality of the product. We have to ship at faster speeds which may make it more expensive.

Important Information

FOOD ALLERGY WARNING: PLEASE BE ADVISED THAT FOOD MADE IN OUR SHOP MAY CONTAIN DAIRY, EGGS, AND/OR WHEAT. If you have any food allergies please notify us while placing your order in the order notes section at checkout. In most cases, we can substitute or eliminate an ingredient or garnish as requested. If you have any questions or concerns regarding ingredients or garnishes please call (718) 295-9048.

Terms and Conditions

Vincent’s does not assume responsibility for any incorrect addresses provided; delivery, return and re-delivery charges will apply. It is highly recommended that, before placing an order, the recipient or other responsible party will be available to receive, open and properly store your perishable items. We cannot be held responsible, nor replace or refund, any products that perish after FedEx delivers an order. Although we strive to ship every order within 24 hours, unforeseen circumstances such as inclement weather can cause shipments to arrive later than expected. During peak periods such as Christmas and Easter, certain days may be unavailable for online ordering, or shipment may be delayed. Rescheduling your delivery date within 24 hours of your order leaving our will result in a $20 charge.

Please note that to ensure quality, we cut your meats to order. We will always try to cut the specific amount requested, but it is possible that we might cut slightly more or less. Please understand that this is one of the challenges of offering a handcrafted product and that we will do our best to make sure you are satisfied.

Please be aware that by placing an order using your email, you are giving us permission to contact you from time to time with promotional material and other content. If you wish to not be contacted by our marketing department, you may unsubscribe at any time (we won’t take it personally).

Issues?

If you have any problem with your order (i.e., product condition, defective or damaged packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery.

If you have a quality complaint about product you have frozen after delivery, contact Customer Service no later than 14 days from the scheduled delivery date.

Contact Customer Service by calling (718) 295-9048, during business hours or by emailing [email protected]

Return Policy

Do not return any order without specific authorization and instructions from our Customer Service Department.
You cant contact them at (718) 295-9048, during business hours or by emailing [email protected]

We will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date.
Fresh meat products are shipped via Federal Express Standard Overnight Service or Federal Express Ground Home Delivery Service and will be left at the designated recipient address without requiring a signature.
All fresh meat products are perishable. It is the purchaser’s choice and responsibility to notify gift recipients of the impending delivery of perishable goods.
Vincent’s Meat Market and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility.