Shipping FAQ
Vincent’s knows your life is hectic, but we’re here to help! Ordering online is easy, fast and fresh. You can be sure that any meat you order will arrive as if you had picked it up yourself. Why don’t we ship frozen like other online shops? Easy! Once meat starts to freeze, the water contained within it starts crystallizing. These ice crystals have long, sharp edges that literally tear your meat apart. Upon thawing, the once firm, flavorful and attractive steak is now mushy, bland and deformed. At Vincent’s, your purchase is made to order the same day it ships out.
Important Information
FOOD ALLERGY WARNING: PLEASE BE ADVISED THAT FOOD MADE IN OUR SHOP MAY CONTAIN DAIRY, EGGS, AND/OR WHEAT. If you have any food allergies please notify us while placing your order in the order notes section at checkout. In most cases, we can substitute or eliminate an ingredient or garnish as requested. If you have any questions or concerns regarding ingredients or garnishes please call (718) 295-9048.
Terms and Conditions
Vincent’s does not assume responsibility for any incorrect addresses provided; delivery, return and re-delivery charges will apply. It is highly recommended that, before placing an order, the recipient or other responsible party will be available to receive, open and properly store your perishable items. We cannot be held responsible, nor replace or refund, any products that perish after FedEx delivers an order. Although we strive to ship every order within 24 hours, unforeseen circumstances such as inclement weather can cause shipments to arrive later than expected. During peak periods such as Christmas and Easter, certain days may be unavailable for online ordering, or shipment may be delayed. Rescheduling your delivery date within 24 hours of your order leaving our will result in a $20 charge.
Please note that to ensure quality, we cut your meats to order. We will always try to cut the specific amount requested, but it is possible that we might cut slightly more or less. Please understand that this is one of the challenges of offering a handcrafted product and that we will do our best to make sure you are satisfied.
Please be aware that by placing an order using your email, you are giving us permission to contact you from time to time with promotional material and other content. If you wish to not be contacted by our marketing department, you may unsubscribe at any time (we won’t take it personally).
Issues?
If you have any problem with your order (i.e., product condition, defective or damaged packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery.
If you have a quality complaint about product you have frozen after delivery, contact Customer Service no later than 14 days from the scheduled delivery date.
Contact Customer Service by calling (718) 303-0093, during business hours or by emailing thecounter@vincentsmeatmarket.com
Return Policy
Do not return any order without specific authorization and instructions from our Customer Service Department.
You cant contact them at (718)295-9048, during business hours or by emailing thecounter@vincentsmeatmarket.com
We will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date.
Fresh meat products are shipped via Federal Express Standard Overnight Service or Federal Express Ground Home Delivery Service and will be left at the designated recipient address without requiring a signature.
All fresh meat products are perishable. It is the purchaser’s choice and responsibility to notify gift recipients of the impending delivery of perishable goods.
Vincent’s Meat Market and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility.